Privacy policy

Privacy policy of the budget institution Trakai’ History Museum

  • Protection of personal data


            1.1. When ordering e-ticket on the website, the Visitor must provide his / her name, surname, address, telephone number, e-mail address. This data is necessary to fulfilled the Visitor's order, as well as to ensure that the activities of the Museum comply with the requirements of legal Acts

            1.2. During the purchase, the data is received directly, but when the Visitor pays for the online purchased e-ticket, certain personal data may be received and / or transmitted to the payment platform operator.

            1.3. The visitor is responsible for the accuracy, correctness and completeness of the personal data provided by him. Under no circumstances will the Museum be liable for any damage caused to the Visitor and / or third parties as a result of the Visitor providing incorrect and / or incomplete personal data or not requesting the addition and / or change of such data when they were changed.

            1.4. The legal grounds for the processing of the Visitor's personal data are Article 6 (1) (b) (processing necessary for the conclusion and performance of the agreement) and Article 6 (1) (c) (processing necessary for the Museum to fulfilled its legal obligations) of the European Union’ General Data Protection Regalement.

            1.5. The Museum may disclose personal data processed for this purpose to companies providing delivery services and IT technical support services, acting as data processors and, accordingly, processing personal data to a limited extent exclusively in accordance with the instructions of the Museum.

            1.6. The Museum undertakes not to disclose the Visitor's personal data to third parties, except when required by the competent state institution in the cases provided by the Laws of the Republic of Lithuania, the data are required to express, enforce or defend legal requirements or with the separate written consent of Visitor's.

            1.7. Visitors shall have the right at any time, upon request at the Museum, to have access to their personal data processed by the Museum and to know how they are processed, to request the correction of incorrect, incomplete, inaccurate personal data, to suspend, except for storage, the processing of their personal data processed in violation of the requirements of legal acts and the conditions of this section of the Rules, the right to object to the processing of data, as well as the right to data portability.

            1.8. Visitors can find out more about the processing of their personal data or exercise their rights by submitting a written request by e-mail or by Kęstučio st. 4, LT-21104 Trakai, Lithuania.

            1.9. The Visitor may submit a complaint to the State Data Protection Inspectorate of the Republic of Lithuania if the response of the Museum is not satisfied or considers that it was processed its personal data without complying with legal requirements.

  • Information about the used cookies


2.1. The Museum uses cookies to distinguish some of its e-tickets website Visitors from others and ensure e-ticketing site functionality. In this way, the Museum can provide a more enjoyable experience for visitors browsing e-tickets website and to improve it. Cookies are small text files stored on a browser or device (personal computer, mobile phone, tablet, etc.).

2.2. The cookies used on the Museum's website can be grouped into the following types:

2.2.1. The cookies required for the operation of the website are intended to the e-ticketing site could perform key functions. These cookies allow you to browse on the e-ticketing site and use its preferred features, such as booking e-tickets;

2.2.2. Activity (analytical) cookies collect anonymous information about how Visitors use the website. By providing information about the areas visited, the time spent on the site and any problems encountered, such as error messages, these cookies help the Museum to understand how visitors behave on the site. This information helps to improve operation of the e-tickets website;

2.2.3. Functional cookies improve the visitor experience on the e-tickets website;

2.2.4. Third-party advertising cookies are used to select advertising based on what's relevant to users, to improve reporting on campaign performance, and to prevent ads that the user has already seen, remember recent searches, past interactions with the advertiser's ads or search results and visits to the advertiser's websites. This helps third parties display personalized ads.


2.3. Details Information about the used cookies:

Name of cookie

Purpose of data processing

Moment of creation


Used data

Additional information



a cookie that checks if cookies are enabled

By entering a website on the Internet

Until the end of the session

PHP session identifier (hereinafter - ID)



Saving information about the Visitor's Cart on the online shop

By entering a website on the Internet

Unique Visitor's Cart Number

Unique ID Number

More information about the used ‘WooCommerce’ cookies by the Museum (in English): 


Determining whether to indicate the quantity of goods in the Cart

By entering a website on the Internet

An indication of whether are goods in shopping Cart

An Indication of the goods that visitors have added to the Cart


A cookie that gives a Visitor a code to find his or her cart data

By entering a website on the Internet

48 hours

Unique code assigned to the Visitor



A third-party cookie for website content sharing

By entering a website on the Internet

1 year

Unique ID Number




Statistics and personalization of reclaim ads by Google

By entering a website on the Internet

1 month

Unique ID Number

More information about by Google used cookies (in English):





Saving of the settings and information every time when you visit web pages that contain Google services

By entering a website on the Internet

2 years

Unique ID Number


A cookie that provides a unique ID that Google uses to remember Your choices and other relevant information, as well as serve personalized ads based on recent searches and past interactions

By entering a website on the Internet

6 months

Unique ID Number


It is used by Google Analytics to provide data on Visitors behaviour

By entering a website on the Internet

2 years

Unique ID Number


It is used by Google Analytics to provide data on Visitors behaviour

By entering a website on the Internet

24 hours

Unique ID Number



3.1. Visitors have the possibility to disable cookies by changing their browser settings. Please be aware that using browser settings that block cookies (including the necessary cookies) may cause the Visitor to have problems using all or part of the functions of the Store.

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